Little Waltham & Great Notley Surgery
Telephone: 01245 360253 & 01376 341411

phone_forwarded

01245 360253
01376 341411

Accessibility Statement for Little Waltham & Great Notley Surgery

This is an accessibility statement from Little Waltham & Great Notley Surgery.

Measures to support accessibility

Little Waltham & Great Notley Surgery takes the following measures to ensure accessibility of Little Waltham & Great Notley Surgery:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Provide continual accessibility training for our staff.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Little Waltham & Great Notley Surgery is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Little Waltham & Great Notley Surgery. Please let us know if you encounter accessibility barriers on Little Waltham & Great Notley Surgery:

  • Phone: 01376 341 411
  • E-mail: admin.f81105@nhs.net
  • Visitor Address: Notley Green, Great Notley, Braintree CM77 7GS
  • Postal Address: Notley Green, Great Notley, Braintree CM77 7GS

We try to respond to feedback within 3 working days.

Technical specifications

Accessibility of Little Waltham & Great Notley Surgery relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Little Waltham & Great Notley Surgery assessed the accessibility of Little Waltham & Great Notley Surgery by the following approaches:

  • Self-evaluation

Formal complaints

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.
If your problem cannot be dealt with in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint within 12 months of the incident or event occurring.

Complaints should be addressed to the Practice Manager.

You can make your complaint:
In person – ask to speak to The Practice Manger or telephone: 01376 341411 – If a verbal complaint cannot be sorted by then end of the following day then a formal written complaint can be submitted by letter or email.
In writing – some complaints may be easier to explain in writing – please give as much information as you can, then send your complaint to: The Practice Manager, Great Notley Surgery, Notley Green, Great Notley, Braintree, CM777GS
Via email: admin.f81105@nhs.net please include FAO Practice Manager in the subject line
NOTE:  emails are received in the admin office. If your communication is sensitive or confidential, we recommend a telephone call or letter marked addressee only.

What we will do
Our complaints procedure is designed to make sure that we settle complaints as quickly as possible and is compliant with the NHS Complaints Procedure.
We will aim to acknowledge your complaint within 3 working days and will respond in full after investigating and discussing your concerns with the relevant members of staff.
When we look into your complaint, we shall aim to:

  • find out what happened and what went wrong
  • make it possible for you to discuss the problem with those concerned, if you would like this
  • make sure you receive an apology, where appropriate
  • identify what we can do to make sure the problem doesn’t happen again

At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.

Date

This statement was created on 26 November 2024 using the W3C Accessibility Statement Generator Tool.

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