calendar_month Appointments

Making an Appointment

We will now be using Anima for all requests, including:

Appointment requests

Administrative queries

Medication queries or requests

All requests must go through Anima unless you have an accessibility need.
In these cases, our reception team will assist you by completing the Anima form with you in person or over the phone.
Please use the Anima link which you will find on every page of this website.
What to expect after submitting your request:

All requests are reviewed by a health care professional.
You may receive advice electronically or be offered an appointment with the most appropriate clinician.
If an appointment is clinically indicated, we aim to offer one on the same day or next working day.

Reception and phone lines remain open only for patients with accessibility needs.
Please note: Our team can no longer book appointments directly without an Anima triage request being submitted first.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling, please telephone us on 01245 360253 as soon as possible, and at least 30 minutes before your appointment time.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.

cottage Home visits

Where possible we encourage patients to come to the surgery when they are ill as we have full facilities for investigations and treatment and can therefore provide better care than in the home.

If you are too ill to attend the surgery or housebound and require a home visit please submit a request via ANIMA before 11 a.m.

If you have accessibility needs please telephone the surgery on 01245 360 253 or 01376 341 411 and our reception team will assist you by completing the Anima form with you over the phone. Following submission of your request, the triage clinician will contact you to establish any further detail of your medical need and a visit will be allocated if necessary.

All visits are carried out after morning surgery has finished by a member of the clinical team.

ambulance Emergency on the day appointments

Please submit an Anima request and this will be triaged by a clinician who will offer a same day emergency appointment if needed.

Submit a request →

The NHS app

If you are a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet. It doesn’t replace existing services. You can still contact us in the usual ways. Once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can:

order repeat prescriptions
access NHS 111 online
find NHS services
view your health records
and much more…

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp. PLEASE USE THIS LINK TO DOWNLOAD THE NHS APP: www.nhsapp.service.nhs.uk/login

assignment Tests and results

Results

Please call after 15:00 to enquire about your test results, as our reception staff will have more time to deal with your request. You can also access your results via the NHS app or online access.

Note that the practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data, or they are not capable of understanding the results.

When you have your tests you will be advised roughly how long it will take for the results, blood tests are usually a week; other investigations may take longer as we have to wait for reports to be sent to us.

It is the patient’s responsibility to check their results and make an appointment with the clinician who requested the tests to discuss them in further detail, if needed or requested.

If you are registered for online access with the surgery, you can request to have full access to your medical records. This can take up to 28 days but once granted you will then be able to see your results online.

contract_delete Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

7 days off sick or less

If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill. Instead they can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

More than 7 days off sick

If you're off work sick for more than 7 days, your employer will usually ask for a fit note (or Statement of Fitness for Work) from a healthcare professional. Fit notes are sometimes referred to as medical statements or doctor's notes.

How to count sick days

When you work out the number of days that you've been sick, you need to count all the days in a row you've been sick, including days you do not usually work, such as weekends and bank holidays.

How can I get a fit note?

If you need a fit note, contact the healthcare professional treating you.

Your healthcare professional will assess you, and if they decide your health affects your fitness for work, they can issue a fit note and advise either that:

You are "not fit for work",
You "may be fit for work taking into account the following advice".

Your healthcare professional will choose the "may be fit for work" option if they think that you are able to do some work, even if it is not your usual job, with support from your employer.

Discuss this advice with your employer to see if you can return to work. For example, the healthcare professional treating you may suggest possible changes, such as:

returning to work gradually, for example, by starting part time,
temporarily working different hours,
performing different duties or tasks,
having other support to do your job. For example, if you have back pain, avoiding heavy lifting.

If your employer is unable to accommodate the changes advised by a healthcare professional, then the fit note is treated as though it said "not fit for work".

If you require an extension for you fit note please remember that this cannot be forward dated and must be done when the old note expires.
Please note that certificates can be sent via e-mail or text messages.

Self Help & Wellbeing

NHS advice when your child is unwell

Help and support for parents and carers who look after their children’s health and recognise when they are unwell.

Mental Health

It's not just your body that needs to be looked after.

Addictive Behaviour

Practical help and support to help with addictive behavior.

Travel

Health and vaccination advice when traveling outside the UK.

General Health & Conditions

Help and addvice about general health and wellnes.

The getUBetter app

A free and easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and conditions.

NHS Screening

The NHS offers a range of screening tests to different sections of the population.

Submit a medical, admin or medication request to get the help you need.

If an appointment is clinically indicated, we aim to offer one on the same day or next working day.

Our phone lines & reception will only be used for those who cannot access Anima due to accessiblity needs, please call the surgery on 01245 360253 or 01376 341411.

Submit a request →

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